Frequently Asked Questions
- How do I login?
- I can’t remember my password.
- Where can I find my order history?
- How do I place an order?
- What size do I need to buy?
- I can’t find a specific product.
- When will I receive my order?
- Why did I not receive my complete order?
- Why doesn’t my Uniform Allowance Report reflect my most current orders received?
- How do I return an item I ordered?
- How do I cancel a product ordered in error?
- I still need more help….
How do I login?
Before you can place an order you must be logged in. Upon clicking the “My Account” link in the above menu you will be prompted to login; your login credentials can either be your district email address, or your LFD3 Member Number. Your initial password was sent to you via email.
I can’t remember my password.
It’s okay, it happens. Fill out and click the button below to reset.
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Where can I find my order history?
Order history & status can be found under My Account > Orders.
How do I place an order?
Products can be found by utilizing the search bar above or by browsing through the various categories in the catalog. Once a product has been added to your cart you can check out at any time.
What size do I need to buy?
It is the responsibility of the LFD3 member to order the correct size. Lianne can guide members and provide samples (if available). Also, order history will be helpful to see what you have ordered in the past. There is a small cache of uniform items available for fitting/sizing. Please email uniforms@laceyfire.com to set up a time to try-on uniform item in question.
I can’t find a specific product.
Catalog visibility will be limited depending on your role within the agency or we don’t carry the product. You can email uniforms@laceyfire.com for help, if your role has changed recently.
When will I receive my order?
The normal processing time is 2-4 weeks and up to 6+ weeks for custom orders. Global supply chain delays have impacted our normal expectancy schedule and may exceed this
To avoid shipping costs, our primary vendor delivers orders to Station 31 every other Wednesday. Not all products are available for this special deliver. Items directly shipped from factory will incur a shipping fee. Shipping is not included in the checkout total as it may vary based on shipping point & origin, package weight, package dimensions and expected delivery times.
If you need an item IMMEDIATELY, please leave a message in the checkout process.
You will receive an email notification of order activity every step of the way, when an order is placed, product received, and payment complete.
Why did I not receive my complete order?
Our vendor sends items as they are completed, even if it is not a full shipment. We chose to handle orders in this manner so LFD3 members would receive available and ready items in the most efficient time possible. If an item is on back order, you will be notified.
Why doesn’t my Uniform Allowance Report reflect my most current orders received?
It may take up to 2 months for your allowance report to reflect orders received. Invoices are received 2 weeks after item arrives. Payment is then made to the product vendor with a District credit card. Credit card payments may take up to 30 days to post on the District account. Once posted, the District will then pay the credit card company on the 3rd Friday of the month.
How do I return an item I ordered?
Most items can be returned unused within 30 days from receipt. Custom items with names cannot be returned, unless there is a product defect. Please send request to uniforms@laceyfire.com for return policy options.
If you have an item that is approved for returns/exchange, you will need to return it to Lianne directly. If you need it replaced, please provide details of the order and the actual product/size needed.
How do I cancel a product ordered in error?
Email uniforms@laceyfire.com with the order # and the products that need to be cancelled.
I still need more help. . . .
Can’t find the answer to your question, please email uniforms@laceyfire.com